Support

How can we help?

Stuck on an import, found a bug, or have an idea for the next pack? Send us a message and we'll paddle back to you.

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Help us help you

Including these details lets us reproduce the problem on the first try.

Pack & version

For example "Emberpine Camp v1.2".

Unity setup

Your Unity version and render pipeline (URP, Built-in or HDRP).

A screenshot

A picture of the issue, plus any errors from the Console window.

Steps

What you did, what you expected, and what happened instead.

Common questions

My models look pink after importing.

That means the material's shader doesn't match your render pipeline. Our packs are built for URP. On Built-in RP or HDRP, select the pack's shared material and switch it to your pipeline's lit shader, then assign the albedo and emission textures again.

The models look blurry or smooth.

The atlas is meant to use Point filtering. Select the texture in the Project window and make sure Filter Mode is set to "Point (no filter)".

The campfire or lanterns don't glow.

The glow comes from the emission map plus bloom. In your own scenes, add a Volume with Bloom enabled, and make sure the camera has post-processing turned on.

How do purchases, downloads and refunds work?

Everything is handled by the Unity Asset Store. Packs appear in your Package Manager under "My Assets", and refunds follow the Asset Store's own policy.

Can I use the assets in commercial games?

Assets from the Unity Asset Store are licensed under the Asset Store's standard End User License Agreement, which allows use in your own games, commercial ones included. Please read the EULA for the details.